 | Treat customers with courtesy and respect |
 | All work carried out by a qualified plumber |
 | Comply with current legislation |
 | Inform you of our standard charges and T&C's |
 | Provide a written quotation upon request |
 | Agree a convenient time and arrive on time as agreed |
 | Leave the work area clean and tidy |
 | Be of smart in appearance |
 | Clearly explain all relevant information, including future maintenance requirements |
 | Be honest in all communications |
 | Have full liability insurance in place at all times |
 | Be friendly, helpful and polite |
 | Only promise what is achievable and deliver that promise |
 | Deal with any problems or complaints courteously and promptly |